Frequently Asked Questions

  • HeartCheck™ Pen
  • HeartCheck CardiBeat
  • EKG
  • GEMS™ Win
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  • 1. Does GEMS™ Home work on a MAC?
     

    Yes! GEMS™ Home Flex software is available for download for either Windows or Macintosh operating systems.

    Please Contact Us for a link to download the software.

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  • 2. Can I use more than one copy of GEMS™ Home Flex with my HeartCheck™ device?
     

    If you choose, you can install GEMS™ Home Flex on more than one computer to use with your HeartCheck™™ device.

    Things to keep in mind if using more than one instance of GEMS™™ Home:

    • You will need to create a user for each version of GEMS™ Home and verify your email and HeartCheck™ device.
    • Data stored on one instance of GEMS™ Home Flex will not be shared with another instance; your data on each install of GEMS™ Home Flex will be completely separate.
    • ECGs you send up to SMART Monitoring for review will only be viewable and reports returned to that instance of GEMS™ Home Flex. They will not be viewable in all instances of GEMS™ Home Flex.
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  • 3. Where can I download the GEMS™ Home Flex software?
     

    Please Contact Us for a link to download the software for either Windows or Macintosh operating systems.

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  • 1. If I try the device and am not satisfied with it what is the return policy?
     

    CardioComm Solutions, Inc., does not accept returns of products except as noted by the product warranty. Please refer to your specific product warranty and contact our support department for further assistance. In general, warranty repairs and replacements are for defective product only.

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  • 2. I have received a discount offer but when I try to order online I see a higher price, what's going on?
     

    After you enter your contact information/address and click through to the next screen you will see Discounts at the top of the page. Enter your coupon code into this field, click apply and the discount will be applied to your order.

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  • 3. How do I access the HeartCheck™ CardiBeat user manual and quick start guide?
     

    You can download the user manual and quick start guides for this device in English or French.

     

    Download user manual

    Download quick start guide

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  • 4. Does the HeartCheck™ CardiBeat have a service policy?
     

    Yes! You can download our service policy in French or English below.

     

    Download service policy

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  • 5. Where is the HeartCheck™ CardiBeat warranty information?
     

    You can access warranty info by navigating to our warranty page.

    From there, you can register by mail or online via the web form.

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  • 1. EKG vs ECG: What is the difference?
     

    "EKG" and "ECG" refer to the same medical test: the electrocardiogram. The difference between the two terms lies primarily in the language and terminology used in different regions.

    ECG (Electrocardiogram): This term is more commonly used in European countries and in the international medical community. "ECG" is derived from the German term "Elektrokardiogramm."

    EKG (Electrocardiogram): This term is predominantly used in the United States. The "K" in EKG comes from the German word "Kardiogramm." The use of "K" instead of "C" is attributed to the influence of the German word.

    In essence, an ECG or EKG is a diagnostic test that records the electrical activity of the heart over a period of time. It is commonly used to assess the heart's rhythm and to diagnose various heart conditions.

    Both terms, ECG and EKG, are widely understood in the medical field, and the choice of which term to use often depends on regional conventions and preferences. The test itself involves placing electrodes on the skin to detect and record the electrical impulses produced by the heart as it beats.
     

    Learn more about EKGs
     

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  • 2. What is the relationship between a heart monitor and an EKG?
     

    "Heart monitor" is a general term for a device used to monitor the electrical activity of the heart. It can include various types of devices, such as Holter monitors, event monitors, implantable cardiac monitors (ICMs), wearable tech and mobile EKG devices that provide medical-grade heart readings for home use by patients.

    An EKG is a common tool used in heart monitoring. It conducts a specific test that records the electrical activity of the heart over a short period. It produces a visual representation of the heart’s electrical impulses, which is called an electrocardiogram.

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  • 1. What is the relationship between a heart monitor and an EKG?
     

    "Heart monitor" is a general term for a device used to monitor the electrical activity of the heart. It can include various types of devices, such as Holter monitors, event monitors, implantable cardiac monitors (ICMs), wearable tech and mobile EKG devices that provide medical-grade heart readings for home use by patients.

    An EKG is a common tool used in heart monitoring. It conducts a specific test that records the electrical activity of the heart over a short period. It produces a visual representation of the heart’s electrical impulses, which is called an electrocardiogram.

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  • 2. GEMS™ Components and Setup
     

    The GEMS™ software suite can be set up for many different configurations and networking options. A GEMS™ installation can range from a single PC or be installed in a multi-workstation, networked environment.

    Listed below are the typical components of a GEMS installation and setup.
     

    Component Type Description
    GEMS™ Software (CD) GEMS software can be installed on either single or multiple networked workstations. GEMS is also available in several different versions to meet your specific monitoring needs.
    GEMS™ - Database MS Access or MS SQL The GEMS Database is where all your GEMS patient and physician data is stored. GEMS can either use MS Access or MS SQL formats for its database structure. The Database structure is created through the GEMS program. Databases can be stored locally or on a network, depended on the version purchased.
    GEMS™ - ECG Warehouse File Storage Location The GEMS ECG Warehouse is the set location of where your GEMS ECG files are stored and viewed from. On a networked GEMS environment, the ECGS are usually stored on a server with the GEMS Database.
    ECG Server Service Installed Service (multi-workstation setups only) The ECG Server Service runs as a Service on the workstation or Server that stores the GEMS ECG Warehouse. This service broadcasts the ECG warehouse location to all GEMS PCs throughout your GEMS network. This allows for centralized storage of all ECGs.
    Hardware License Dongle Hardware (USB or Parallel Port) GEMS licensing is controlled by the use of Hardware License Dongles that attaches to each GEMS workstation and are required in order for GEMS to operate. GEMS license dongles are available in either FULL or EDIT versions.
    * EDIT versions cannot receive/record ECG transmissions.
    Telephone Logger Patch (TLP) Hardware The TLP attaches to your telephone and allows for the receiving of trans-telephonic ECG signals into your GEMS workstation. TLPs are only required on the GEMS workstations that will be receiving/recoding trans-telephonic ECGs.
    Dialogic board Hardware (PCI Card) The Dialogic board is a 4 line, telephone PCI card that allows your GEMS workstation to monitor and receive incoming Analog phone calls in conjunction with our AutoAttendant product.
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